Notice of Nondiscrimination and Accessibility

Effective: May 1, 2026

Our Commitment

Bloom360, Inc. ("Bloom360") complies with applicable federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, religion, creed, marital status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy applies to all of our programs, services, and activities, including but not limited to enrollment, access to care, and treatment by our healthcare providers and staff.

Bloom360 does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We provide equal access to our telehealth services for all eligible individuals.

Accommodations and Auxiliary Services

Bloom360 is committed to providing reasonable modifications and auxiliary aids and services to individuals with disabilities to ensure effective communication and equal access to our Services. Available accommodations include but are not limited to:

  • Qualified sign language interpreters (video relay services)
  • Written materials in accessible formats (large print, audio, accessible electronic formats)
  • Assistive technology compatibility for our telehealth platform
  • Reasonable modifications to policies, practices, and procedures

Bloom360 also provides free language assistance services to individuals whose primary language is not English, including qualified interpreters and information written in other languages.

If you need any of these services or accommodations, please contact us at legal@bloom360.com.

How to File a Grievance

If you believe that Bloom360 has failed to provide these services or has discriminated in any way on the basis of race, color, national origin, age, disability, sex, or any other protected characteristic, you may file a grievance with our Civil Rights Coordinator:

  • Email: legal@bloom360.com
  • Mail: Bloom360, Inc., Attn: Civil Rights Coordinator, 4444 2nd Ave Ste 30674, Detroit, MI 48201

You may file a grievance in person, by mail, or by email. We will acknowledge receipt of your grievance within five (5) business days and provide a written response within thirty (30) days. If you need assistance filing a grievance, our Civil Rights Coordinator is available to help you.

Filing a Complaint with the Federal Government

You may also file a civil rights complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR):

  • Online: HHS OCR Complaint Portal
  • Mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
  • Phone: 1-800-368-1019 (voice), 1-800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/complaints.

Language Assistance Services

If you speak a language other than English, language assistance services are available to you free of charge. Please contact legal@bloom360.com for assistance.

Multi-Language Notices

Spanish (Español): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Comuníquese con legal@bloom360.com.

Chinese — Simplified (简体中文): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請聯繫 legal@bloom360.com。

Chinese — Traditional (繁體中文): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請聯繫 legal@bloom360.com。

Korean (한국어): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. legal@bloom360.com으로 연락해 주십시오.

Vietnamese (Tiếng Việt): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Liên hệ legal@bloom360.com.

Russian (Русский): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Свяжитесь с legal@bloom360.com.

French (Français): ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Contactez legal@bloom360.com.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Makipag-ugnayan sa legal@bloom360.com.

German (Deutsch): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Kontaktieren Sie legal@bloom360.com.

Japanese (日本語): 注意事項：日本語を話される場合、無料の言語支援サービスをご利用いただけます。legal@bloom360.com までご連絡ください。

Arabic (العربية): ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل بـ legal@bloom360.com.

Hindi (हिन्दी): ध्यान दें: यदि आप हिन्दी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। legal@bloom360.com पर संपर्क करें।

Contact Us

For questions about this Notice or to request accommodations, please contact: